WHAT IS RETURN POLICY?
If you are not completely satisfied with your order, we offer a full refund within 30 days of receipt.
Any seasonal surcharges will be included in your order’s delivery total and are non-refundable.
Visit our returns portal to begin our normal return process.
Please ensure the product is in its original state and packaging.
We cannot return any item(s) or merchandise obtained from a retailer other than our website.
Please return the product to the original retailer.
USERS WITH ACCOUNT
Sign in to your Account.
Go to your Order History.
View the order you wish to return and select Return Items or Free Size Exchange.
Select the product to return, the return reason, and the payment method for your refund.
If Exchanging, select the product to exchange and your new size.
Follow the easy label and shipment return instructions provided.
GUEST USERS
Go to the Order Tracker.
Enter your order number and email address to find your order details.
Select Return Items or Free Size Exchange.
Select the product to return, the return reason, and the payment method for your refund.
If Exchanging, select the product to exchange and your new size.
Follow the easy label and shipment return instructions provided.
EASY LABEL PRINT AND SHIPMENT RETURN
Once you have followed the prompts to complete your return or exchange on website, you will be provided with a return label. To send back your order, simply:
Print the return label. No printer? Simply save the return UPS, FedEx, DHL, China Post, USPS, DPD, Maersk, Nippon Express, Ryder System, TNT, Expeditors International, Panalpin QR code or return label on your mobile device to show during drop-off.
Pack the item(s) you want to return in the original box or any available to you.
Seal the box and place your return label over the original delivery label or show the return UPS, FedEx, DHL, China Post, USPS, DPD, Maersk, Nippon Express, Ryder System, TNT, Expeditors International, Panalpin QR code during drop off.
Bring your package to a return drop-off location.
We will process your return within 21 business days from when our facility receives it.
Processing your return will include a complete quality inspection of each product before a refund is approved.
After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.
CAN I DO AN EXCHANGE?
We currently offer free-size exchanges if stock is available. Follow the exchange steps in the return/exchange flow, and please note the following details:
A new exchange order will be created for the size you selected. Your exchange order is valid for seven days; therefore, you must drop the original item off at the return carrier within that timeframe. Your exchange order will start processing once our warehouse team has processed the returned product. All returned/exchanged items are subject to inspection by our Warehouse Team. Please allow up to 21 business days plus standard shipping times for delivery of all exchanged items. An email with your exchange order tracking will be sent once your order ships. You can also find your tracking information in your Order History.
If you do not drop your return item(s) off within seven days, your exchange order will be canceled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once our warehouse team has processed the returned product.
We are unable to exchange merchandise obtained from a retailer other than website. Please return the product to the original retailer.
